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Script Resources: PHP/Customer Support
| 1. | SupportTrio | |
Author: ActiveCampaign, Inc.
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SupportTrio includes: Advanced Email Parser, Multiple POP accounts. Multiple ticket views/layouts, template system, assign/merge/resolve/close ticket options, central CSS file, graphs of reports, knowledgebase, troubleshooter, and much more.
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Cost: Demo/$279.00 Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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| 2. | Job Card Management System | |
Author: Jaco Niemand
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This script logs new jobs, keeps tracking of changes to jobs, and has varying access levels. Jobs are arranged in a calendar and users and clients are kept up-to-date. Full stats and full queuing system and client base is all incorporated. Clients can also view job statuses online.
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Cost: $800.00 Version: 1.3 Platform: All
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Rating: rate it! (0 votes) Avg:
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| 3. | Trellis Desk | |
Author: someotherguy
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Features include custom department/profile fields, rich text editor support, ACP permissions, department permissions, escalation control, RSS feeds, statistics, advanced logging, API/module support and much more. Knowledge Base categories and departments make it easier to find content. You can also use the skin and language manager, to customize the look & feel of Trellis Desk to fit your Web site.
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Cost: Free Version: 1.0 Beta 4 Platform: All
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Rating: rate it! (0 votes) Avg:
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| 4. | eForcer | |
Author: Dave MacGregor
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eForcer HelpDesk allows your customers to: submit support requests anytime; view the status of their tickets from anywhere. Unlimited departments; customize e-mails, headers and footers: advanced knowledgebase, plus many other features.
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Cost: $147.00 Version: 1.2.0 Platform: All
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Rating: rate it! (0 votes) Avg:
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| 5. | Omnistar Live Customer Support Manager | |
Author: Arlen Robinson
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Omnistar Live is a dynamic live chat and customer support management solution. You may chat with your site visitors, log support issues in a dynamic help desk and create a knowledgebase of information.
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Cost: $399.95 Version: 4.3 Platform: Linux
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Rating: rate it! (0 votes) Avg:
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| 6. | iSupport | |
Author: idevspot
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iSupport is a unique hybrid customer support script. You will be able to create your knowledge base, FAQ and customer testimonial pages using the support tickets submitted by your visitors.
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Cost: $29.95 Version: 1.0 Platform: Linux, Windows NT
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Rating: rate it! (0 votes) Avg:
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| 7. | Rock Solid Contact Us System | |
Author: Steeve
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A secure Web form, with optional visual confirmation, optional e-mail confirmation, internationalization, easy to customize with template.
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Cost: GPL Version: 0.7.1 Platform: All
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Rating: rate it! (0 votes) Avg:
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| 8. | jab:ITS | |
Author: Extensions Software
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Used for Intranets. Provides a browser-based means of tracking and reporting customer support/help issues and occurrences.
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Cost: $295.00 Version: 3.01 Platform: Windows, Linux, Unix
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Rating: rate it! (0 votes) Avg:
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| 9. | Ace Helpdesk | |
Author: Terry Martin
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Refreshing the database takes seconds. Customers can attach files to their tickets, but only if you allow it in the administration area. Multiple employees, technicians and/or administrators may use the back end. The Help Desk will even generate reports on how fast each of them replies to tickets, and how many tickets are open, closed and on hold. Customer support surveys.
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Cost: $99.00 Version: 3.1 Platform: All
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Rating: rate it! (0 votes) Avg:
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| 10. | osTicket | |
Author: osTicket Dev
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osTicket seamlessly integrates all tickets created via e-mail and Web-based forms with a simple Web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.
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Cost: Free Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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