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Script Resources: CGI and Perl/Customer Support
| 1. | Helpdesk: Ticket Resolved | |
Author: Jason Rottman
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Helpdesk reduces support maintenance by pooling together knowledge from your entire support team. Consolidate all your support requests by e-mail and online into one global manageable system.
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Cost: $69.95/$119.95 Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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| 2. | Cnctek.com's Product Quotation Generator | |
Author: Eric Cham
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This CGI script is an add on utility of the BizDB Web database software Its search engine allows any Web user to search your product (or service) database and then generate a product quote report on the list of products (or services) selected to an user e-mail address. A shopping cart feature is included. Your user will be given the opportunity to preview the selected records before sending out the e-mail.
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Cost: $60.00 Version: Platform: Unix, Linux
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Rating: rate it! (0 votes) Avg:
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| 3. | Webchatter Live | |
Author: Support
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Find out who is on your web site and talk to them. Any time a new person enters your web site, you'll be notified. Runs through your web browser!
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Cost: Free Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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| 4. | Docbuilder | |
Author: Luke Holzken
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DocBuilder allows non-technical users to easily create and manage online documents without having to know HTML.
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Cost: $99.00 Version: 1.10 Platform: UNIX/Windows NT
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Rating: rate it! (0 votes) Avg:
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| 5. | AtomicDesk | |
Author: Igor Komar
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Supports Web-based and POP3 mailbox requests handling. Intelligent autoresponder system can reduce workload of support staff by sending the best-matching answers from FAQ/knowledge base. Comprehensive overall usage statistics and efficiency reporting module motivates staff to do their work better.
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Cost: $295.00 Version: 1.1 Platform: AllUnix, Linux, BSD, Windows
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Rating: rate it! (0 votes) Avg:
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| 6. | CosmicContacts | |
Author: Lyle Hopkins
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Reply to customers from any machine anywhere; customers can monitor their inquiry status; editable database of customers inquiries; LiveHelp addon; designated departments and agents; stored details on each inquiry.
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Cost: $139.00 Version: 2.5 Platform: All
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Rating: rate it! (0 votes) Avg:
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| 7. | MessageSuite (plus) | |
Author: Tobias Eichner
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Affordable feature-rich mail and trouble ticket (helpdesk) software to improve your customer relationship management, pre-sale and support inquiries or to organize your company's communication flow.
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Cost: $116.50/$234.00 Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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| 8. | Inquiry Handler | |
Author: L R Hopkins
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Keep track of your customers questions and potential sales. Allows customers to check on their inquiry status, and update their inquiry. Open, closed and high priority inquiry settings.
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Cost: $50.00 Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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| 9. | Cslivesupport - Live Web Support | |
Author: Andy Angrick/Mike Barone
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Now your web site visitors can contact you immediately, live, using only their web browser. If they have a question while they are looking over your site, all they have to do is click the image that says you are online. They are immediately connected to the csLiveSupport control panel where they can chat with a representative of your organization in real time.
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Cost: 99 Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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| 10. | Webumake Instant Helper | |
Author: Way to the Web
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WIH makes it easy for visitors to your site to chat with you, instantly, live! Understand how your visitors move around your site as you watch them interactively. You will know who is revisiting, who you have chatted with previously and be ready to offer them appropriate help and advice
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Cost: $200 Version: Platform: All
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Rating: rate it! (0 votes) Avg:
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